Welcome to the Katachha.com website (the "Site") operated by Sparks Creative Studio. We respect your privacy and are dedicated to safeguarding your personal information.
This Privacy Policy explains:
How we collect, use, and—under certain circumstances—disclose your personal data
The security measures in place to protect your information
Your choices regarding our data practices
By visiting the Site, whether directly or via another site, you accept the practices described herein.
This Privacy Policy governs how Katachha collects, uses, and discloses your personal information.
We only gather information that's necessary and relevant to our interaction with you.
We retain your personal data only as long as required for legal, business, or operational purposes; once it’s no longer needed, we delete it or de-identify it.
You may browse most of the Site anonymously—without revealing personal details—until you choose to log in.
When you attempt to place an order or use our services, Katachha may collect the following types of personal and technical data:
Name, gender, date of birth, email, postal address, delivery address, phone/fax numbers.
Voice files (e.g., for voice search) and facial recognition data when using certain Site features.
Bank account details, credit/debit card info, transaction history, payment confirmations.
IP address, login credentials, browser type/version, time zone, device information (e.g., OS, IMEI, MAC, mobile identifiers), cookies, plugins, etc.
Katachha uses the information collected to:
Process orders and arrange delivery (we may share necessary data with our logistics partners).
Manage payments and verify transactions through third-party payment providers.
Provide customer support and handle inquiries, disputes, or claims.
Send updates on orders and allow you to participate in campaigns and promotions.
Conduct marketing (only with your consent), including newsletters and offers.
Prevent fraud, ensure compliance, and carry out due diligence.
Improve our platform through analytics, surveys, and machine learning, including voice recognition.
Fulfill legal obligations and respond to lawful requests or emergencies.
Support your selling activities—order processing, delivery facilitation (via logistics or customs), and account administration.
Verify financial documents and process payments.
Provide seller-specific customer support.
Conduct marketing communications (with consent).
Perform operational and legal tasks, such as audits and fraud prevention.
Use analytics and research to improve seller experience and platform tools.
Katachha may share your personal data with:
Group companies, agents, contractors, or service providers (e.g. logistics, payment, marketing, hosting, analytics, and customer support).
Third parties for fraud prevention or legal compliance.
Service providers involved in delivering services (e.g. shipments, installations).
Other users (when you post reviews or publicly visible content).
We do not sell your personal information. We ensure third parties keep your data secure and only process it as permitted. We may transfer data outside Nepal as necessary, complying with applicable laws and the terms outlined in this policy.
We and authorized partners use cookies, web beacons, and similar technologies to enhance functionality (like remembering cart contents) and analyze usage.
Core features (e.g. adding items to the basket) require cookies, but you can disable them—note that this may limit site usability.
Google Analytics is used to analyze user behavior; data (including IP addresses) may be transferred to and processed in the U.S., then aggregated and anonymized.
Katachha implements appropriate technical and organizational measures—such as secure servers, firewalls, and encrypted transmission—to safeguard your data.
We may request identity verification on occasion for additional protection.
While we strive to be secure, we cannot guarantee absolute safety given the inherent risks of internet-based transmission and electronic storage.
You have the right to:
Request access to, correction of, or deletion of your personal data.
Withdraw consent to marketing communications at any time.
Opt out of surveys, anonymized research, or material distribution.
If you opt out or withdraw consent, Katachha may not be able to continue providing certain services. Legal rights and obligations will still apply.
To delete your account, you can submit a Deletion Request via email at care@katachha.com . Once verified, your data will be removed within 15 working days.
Our services are not intended for anyone under 18 (“Minors”).
We do not knowingly collect personal information from Minors.
If a parent or guardian becomes aware that their Minor has provided us with personal data, please contact us (details below) so we can promptly delete it.
Katachha may update this Privacy Policy to reflect changes in our operations or legal requirements.
We will post the revised policy on the Site with a new “Effective Date.”
If changes affect how we handle data you’ve already provided, we’ll notify you directly (e.g., via email or site notice).
If you have questions, complaints, or concerns regarding this Privacy Policy or our practices, please get in touch:
By Email:
By Post:
Katachha
By Phone:
Your concerns will be acknowledged promptly and handled according to applicable laws.
Governing Law: This Privacy Policy is governed by the laws of Nepal.
Severability: If any provision is found unenforceable, the remaining provisions still apply.
No Waiver: Failure to enforce a provision does not constitute waiver of rights.
Entire Agreement: This document represents the full agreement regarding privacy—no other policies or oral promises apply.
