Welcome to the katachha.com.np website (the “Site”) operated by Sparks Creative Studio. We respect your privacy and aim to safeguard your personal information. By using the Site—directly or via other channels—you agree to the practices described below:
This Privacy Policy explains how we collect, use, disclose, and protect your personal information, as well as your choices. We collect only necessary data and keep it only as long as legally or operationally required.
We collect information from both buyers and sellers such as:
Identity & Contact Details: Name, gender, date of birth, billing/delivery address, phone, email.
Account & Transaction Data: Order history, payment information, wallet/bank details.
Technical & Usage Data: IP address, device/browser info, cookies, login activity.
Profile & Preference Data: Username, reviews, preferences, chat/email history.
Location & Biometric Data: Where provided, including voice or facial recognition for features like voice search.
Additional Legal Information: Government-issued IDs for verification or compliance purposes.
For buyers, purposes include:
Processing and delivering orders (shared with logistics partners).
Customer support.
Payment verification.
Marketing communications (if opted-in).
Fraud prevention, legal compliance, analytics, research, and improving services.
For sellers, purposes include:
Facilitating product listings, delivery, and payments.
Verifying documents, fraud checks, loan assessments.
Marketing outreach (if opted-in), analytics, legal compliance, and site enhancements.
We do not sell personal data. However, we may share your data with:
Third-party logistics, payment gateways, analytics/service providers.
Our group companies, affiliates, and legal authorities (where required).
Other users (e.g., to show seller names).
All third parties are required to safeguard your information.
We and our authorized service providers use cookies, web beacons, and similar technologies to:
Enable core site features (e.g., shopping cart).
Analyze site traffic via tools like Google Analytics.
You may disable cookies, though this may impact full functionality.
We deploy technical and organizational safeguards (e.g., encryption, secure servers, firewalls) to protect against unauthorized access or data loss. While we strive for security, no system is 100% secure.
You have the right to:
Access, review, correct, or delete your personal data.
Withdraw consent for marketing communications.
Request account deactivation/deletion (processed within 15 working days).
Our service is only for individuals aged 18 and above. If you allow a minor to use your account, you accept responsibility for their activity and consent to processing their data under this policy.
